Gone are the times when eCommerce just implied shopping and trading over the internet. In modern times, managing and operating an eCommerce business is not confined to just establishing an online store and marketing goods or services online. It is much beyond! It further incorporates handling numerous crucial elements such as online product configuration, logistics, infrastructure, safe payment gateway, and supply chain management.
In addition, this supply chain management (SCM) in the eCommerce business focuses on manufacturing, procurement of raw material, and distributing the right product appropriately. It likewise comprises overseeing supply and demand, stock tracking, warehousing, order surveillance, order access, allocation, and delivery to the buyer. Also, a well-ordered and organised supply chain expedites all the significant eCommerce procedures and allocation procedures to ensure that the clients’ expectations always get fulfilled.
What is Meant by a Supply Chain?
With the arrival of technological advancement and digitalisation, every business activity shifted online. Therefore, individuals in the present times depend on online platforms to shop for products and request services. Hence it might not be wrong to say that everything part of delivering goods or services to customers collectively forms a supply chain.
Apart from this, the eCommerce supply chain comprises sales, production, distribution, and the order completion process. Also, to accomplish maximum value, these supply chain management functions should harmonise and carry out their operations efficiently.
Understanding Supply Chain Management (SCM)
When speaking of supply chain management, effective SCM always assists an eCommerce business in remaining compliant and operating competently. In addition, comprehensive supply chain management ensures that all the eCommerce components such as raw materials, finished goods, and inventory stay in the loop.
Also, it presents an oversight to the entire supply chain, right from manufacturing to dispatching goods to the buyers. In simpler terms, supply chain management refers to a wide assortment of activities that include planning, controlling, executing, distributing, and manufacturing goods for the end-users.
Top 5 Advantages of eCommerce Supply Chain Management
Given the exponential shift towards online platforms, approximately 20 million eCommerce businesses are running online on the cloud platform. Hence with such an increased number of eCommerce businesses online, the competition between these companies increased. Therefore, to remain competitive and thrive in the online world, every business demands a user-friendly eCommerce platform and a well-linked supply chain management.
Nevertheless, eCommerce business supply chains do not operate independently. For a supply chain to remain effective, it requires connectivity, and all your business processes should remain connected, right from procurement to order delivery. These interlinked processes then ensure that your business develops more leads, creates better relationships, and increases sales.
Moreover, with the advent of the global pandemic, nearly every business across the globe felt a necessity to shift online to market their goods and services. This led to a massive transformation in the customers buying journey and demanded marketers to adapt to these online platforms to fulfill the increasing demands of the customers.
As a result, eCommerce companies and online marketers felt a compelling need to look for trustworthy supply chain partners to help them deliver their products on time. Mentioned hereunder are some of the top advantages of supply chain management.
Excellent visibility across the entire network
Supply chain management (SCM) assists in supervising the quality of all the movements occurring across production, supply, warehousing, and allocation.
In addition, this guarantees a more thorough tracking and oversight of all processes from procurement to dispatching finished goods to the end buyer.
Improved customer relationships
Practical and comprehensive supply chain management (SCM) always guarantees timely eCommerce deliveries. It forms an immediate impact on nurturing customer relationships and assists online brands in better fulfilling their customer requirements.
It further warrants that the business remains adaptable to the dissimilarities in need for goods and services. Moreover, eCommerce supply chain management helps modern companies gain feedback about their products and services directly from the consumers.
One of the prominent reasons for a surge in online eCommerce businesses are their lowered expenses. While some business departments require significant investment, effective supply chain management can help streamline some areas.
Thus, it is worth examining your supply chain management strategies to identify areas where the expenses could get cut down. In addition, supply chain management in eCommerce cut down the supply costs significantly along with reduced costs of distribution processes and production, leading to increased earnings.
Reduced eCommerce delivery delays
Hiccups during production, shipping errors, and delayed vendor shipment negatively impact your brand’s reputation in the industry. However, with an efficient supply chain management in place, eCommerce businesses can readily streamline their business operations and create a hierarchy to ensure minimum delivery delays and strengthened relationships with the customers.
Progressing omnichannel practices
With the help of well-managed supply chain management, eCommerce businesses can facilitate omnichannel client engagement. This omnichannel engagement ultimately leads to better client retention on your eCommerce platform.
Apart from this, eCommerce business with systematic supply chain management better assesses its client needs and unique shopping touchpoints to propose customised solutions that customers love. In addition, online companies must likewise keep in mind their customers’ comfort and form the initial step of their supply chain.
In addition, an effective eCommerce supply chain helps companies in their omnichannel scaling that further boost their online growth and conversions as they can connect with clients across different channels.
4 Elements of an Effective Supply Chain Management
An efficient supply chain management can be described as the competence to expand a metrics portfolio. It should be an outcome of an exhaustive analysis of how an eCommerce supply chain acts along with its principal concerns like risk oversight, diverse markets, dynamic client requirements, and technological advancements. Some of the top elements of effective supply chain management are as follows:
Farsighted utilisation of big data can aid in recognising inefficiencies, devising explanations, and executing them. Likewise, the employment of such data can get effectively applied to the innovation of supportable predictions for needs in inventory.
As the world economy has become more interconnected, and with contemporary business trends coming up, the number of eCommerce players has soared.
So, how to grab more online leads? It is where flexibility comes into action. Flexibility warrants that supply chain management acclimates to the transformations within the political spheres and other significant occurrences, otherwise influencing the business.
Customisation refers to how supply chain procedures can get executed to deliver consumers with what they require. Moreover, as the eCommerce business expands, the supply chain will lead to a more eclectic group of products and services. Hence, efficient supply chain management should acclimate and generate customised assistance to meet the company’s evolving demands.
Clarifying the strategy
Whether you aspire to accomplish on-time precision or self-service buyer online tracking, traceability is something that every supply chain management (SCM) strives for. An efficient supply chain assists in clarifying the strategy, which runs hand-in-hand with lowering risks. A specified business strategy is then crucial to reducing product returns.
The Bottom Line
In a nutshell, an effective supply chain is crucial for eCommerce businesses. It lowers production expenditures and reduces demand response time. In addition, an integrated and well-defined supply chain management (SCM) needs to stand in place to respond to all the demanding occurrences. If such concepts remain well incorporated into product development and plans, you will gain a competitive edge over your contenders and better sales of your online products.
If you are looking for a reliable eCommerce and shipping aggregator in India for streamlining your supply chain management, Pickrr can be your perfect partner.